Terms of Use

These Terms of Use govern access to and use of the Kalima Booking website, software and booking tools (the Platform). By creating an account, subscribing to, or using the Platform, you (the Merchant) agree to these Terms.

1. Kalima Booking and the Platform

The Platform is operated by Claudio Fantinuoli, of Via Salerno 5, 10152 Turin, Italy, VAT number IT13368570019, email info@kalimarentals.com (Kalima Booking, we, us).

Kalima Booking provides software that helps Merchants manage catalogues, availability, bookings, customer communications and related business operations. Unless expressly agreed otherwise in writing, Kalima Booking is not the provider of equipment, lessons or other services offered by a Merchant; the Merchant’s customer’s contractual counterparty; the seller, rental provider, payment recipient, invoice issuer, or party responsible for refunds relating to a Merchant booking.

2. Merchant responsibilities

You must provide accurate account and business information, keep it current, and protect account credentials. You are responsible for all activity carried out through your account.

You are solely responsible for your offers, prices, taxes, availability, fulfilment, safety, cancellations, refunds, customer support, and compliance with applicable law. You must ensure that all content you publish through the Platform—including product information, images, customer terms, cancellation policies and privacy information—is accurate, lawful and non-infringing.

3. Customer bookings and payments

A booking made through the Platform is a contract between the relevant Merchant and its customer, unless the booking page expressly states otherwise. The Merchant is responsible for accepting and fulfilling bookings, issuing invoices or receipts where required, and handling customer complaints, chargebacks, cancellations and refunds.

Where payment functionality is available, payment processing may be provided by a third-party payment service selected or connected by the Merchant. The Merchant is responsible for its payment account and its obligations to customers. Kalima Booking is not the merchant of record, payment recipient, lender, insurer or escrow provider unless expressly agreed in writing.

4. Fees and subscriptions

Fees, billing frequency, plan limits, taxes and payment terms are presented when you select or renew a plan, or in a separate order form. Fees are payable in advance unless agreed otherwise and are non-refundable except where required by law or expressly stated in writing. We may change future fees with reasonable advance notice.

5. Acceptable use and content

You must not use the Platform unlawfully; upload unlawful, misleading, infringing or harmful content; interfere with the Platform’s security or operation; attempt unauthorised access to systems or data; or use the Platform to offer prohibited goods or services.

You retain ownership of Merchant Content. You grant Kalima Booking a non-exclusive licence to host, process, reproduce and display that content solely to operate, support and improve the Platform.

6. Availability, suspension and termination

We aim to keep the Platform available and secure but do not guarantee uninterrupted or error-free operation. We may update, modify, suspend or discontinue features where reasonably necessary for maintenance, security, legal compliance or product development.

We may suspend or terminate access if you materially breach these Terms, fail to pay fees, create legal or security risk, or where required by law. You should export your data before termination where that option is available.

7. Data protection

For personal data that a Merchant collects from customers through the Platform, the Merchant normally acts as controller and Kalima Booking acts as processor on the Merchant’s documented instructions. The parties’ data-protection responsibilities are governed by the applicable data-processing agreement and privacy documentation.

Kalima Booking processes account and Platform-use data as controller where necessary to provide, secure, support and improve the Platform, as described in the Kalima Booking Privacy Notice.

8. Intellectual property

The Platform, including its software, design, trademarks and documentation, is owned by Kalima Booking or its licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Platform for your internal business purposes.

9. Disclaimer and limitation of liability

The Platform is provided on an “as available” basis. To the maximum extent permitted by law, Kalima Booking does not guarantee that use of the Platform will lead to bookings, revenue, legal compliance, uninterrupted availability or any particular business result.

To the maximum extent permitted by law, Kalima Booking will not be liable for indirect, incidental, special, consequential or punitive losses, including lost profits, revenue, data, goodwill or business interruption. Our total aggregate liability arising from the Platform will not exceed the fees paid by the Merchant to Kalima Booking in the 12 months immediately before the event giving rise to the claim. Nothing excludes liability that cannot legally be excluded or limited.

10. Indemnity

The Merchant will defend, indemnify and hold Kalima Booking harmless from claims, losses, liabilities and reasonable costs arising from Merchant Content, the Merchant’s equipment or services, customer bookings, or the Merchant’s breach of law or these Terms.

11. Changes to these Terms

We may update these Terms from time to time. For material changes, we will provide reasonable notice through the Platform or by email. Continued use after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Platform before the changes take effect.

12. Governing law and contact

These Terms are governed by Spanish law. The courts of [city, Spain] have jurisdiction, except where mandatory law provides otherwise.

Questions about these Terms: Claudio Fantinuoli, Via Salerno 5, 10152 Turin, Italy, info@kalimarentals.com, VAT number IT13368570019.